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How can we help?

Search the knowledge base, chat with our support bot, or email a real person — whichever works for you.

Knowledge base

Help articles

Getting started with recording

Set up your microphone, run a test capture, and generate your first AI note in under five minutes.

Customizing note templates

Build SOAP, H&P, progress, and discharge templates that match your specialty and documentation style.

Inviting your team & roles

Add providers, mid-levels, technicians, and front-desk staff. Configure per-role permissions.

HIPAA, BAA & data retention

How we handle PHI, audio deletion timelines, encryption, and signing a Business Associate Agreement.

Billing, seats & trial

$99 / seat / month, 14-day free trial. Manage seats, payment methods, and invoices from Settings.

Insurance eligibility & payments

Enable Stedi-backed eligibility checks and collect copays via Stripe directly from the kiosk.

Email support

Send us a message

Prefer email over chat? Drop us a note and we'll get back within two business hours, weekdays 7am–7pm PT.

📧 support@noetascribe.com
🔒 security@noetascribe.com
📞 (415) 555-0142 (PT business hours)

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